1. Introduction and scope
This Privacy Statement describes how Anthony’s Pizza & Pasta International, Inc. and its subsidiaries (Restaurants) and affiliates (collectively “APPI”, “we”, “us” and/or “our”) collects and manages your personal information (i.e., any information that relates to an identified or identifiable individual) as part of providing our Services (defined below).
Please note that our Restaurants are independently owned and operated franchise entities that maintain their own business practices and policies outside of their relationship with APPI and their use of the Services. As a result, unless provided otherwise in this Statement, we are not responsible for the privacy policies or data practices of our Restaurants, who may maintain separate policies and practices. If you are a restaurant employee, your employer is responsible for providing any additional required notices or information to you regarding its privacy practices outside of this Statement.
By using the Services and/or providing us with your personal information, you acknowledge that your personal information will be processed and used in the manner set out in this Privacy Statement. We may amend this Statement from time to time in line with the “Changes to this Privacy Statement” section below.
2. Personal information we collect
What personal information we collect will depend on the nature of your interaction with the Services and our Websites. While some information is collected automatically or through sources outside of APPI, most is collected when you use our Services or our Websites. A breakdown of the collection has been provided in the sections below.
Personal information collected through the Services
We collect information from you through your use of the Services (as provided and developed by us from time to time), which may include the creation of a Digital Ordering Account, your use of our online ordering features and mobile application(s) and other related products, such as our pickup, delivery and on-premise ordering and payment services. We may also collect and/or receive your personal information when you place an order with, make a purchase from (including gift cards), or otherwise complete a transaction with our Restaurants or participate in their respective loyalty programs.
Depending on which Service(s) you have used, personal information collected may include:
contact details such as your phone number and email;
your address and other general location details;
your payment card information, such as the brand, card number, security code and expiration date;
transaction information and details (e.g., history of goods/services ordered, date, payment method and amount of payment);
your date of birth (if you choose to provide it);
information about your vehicle (for users of our curbside pickup service);
account and profile information such as your username and password;
if you are a member of a Restaurants loyalty program, information in relation to your points balance and redemptions; and
your feedback in relation to your experience at our Restaurants establishments (if you choose to provide it).
In all cases, the actual personal information collected will vary depending on the Services being used. Depending on the Services being used, personal information may also be linked to your use of the Services across APPI. For example, as a Guest, your payment card may be linked to a specific loyalty account.
Personal information collected through our Websites
In addition to using the Services, we may also collect personal information when you visit our Website. This personal information may include:
Certain information may also be collected automatically when you visit our Website. For more information, please see the section of this Statement entitled “Information collected automatically.”
Personal information collected from other sources
We may also collect personal information about you from third parties including our business partners, data providers, and credit card companies. We may also collect information from you that is publicly available. For example, if you interact with us or share your information through various social media channels.
Information collected automatically
We collect information automatically when you visit our Website, use our mobile application(s), complete a transaction, or use our online services, such as online ordering. For transactions, this may include personal information such as your name when a payment card is used. Information collected automatically by cookies, web beacons or other similar technologies (described in the “Cookies and other tracking technologies” section of this Statement) may include:
information about your device, such as your device type/model, number and device ID (e.g., MAC address);
information about your browser, settings (e.g., language) and operating system;
your internet protocol (IP) address (including, in some instances, your perceived location);
unique advertising identifiers;
transactional and purchase information; and
browsing and usage activity, such as the referring domain, what websites/content you have viewed or actions you have taken on a particular website.
Depending on the Services being used or the Website you access, we may also collect geolocation information through your devices. For example, we may show you what Restaurants in your area are available within our mobile application(s). This information may be collected via GPS, Bluetooth, cellular or WiFi technologies. You can adjust your settings at the device or browser level to disable the use of these technologies.
B. Restaurant Employees
If you are a Restaurant Employee, we collect personal information about you through your use of the Services. This includes:
employee identification number;
date of birth; and
information relating to your role, such as your job title, wage rates and salary and hours worked.
3. How we use personal information
We use personal information to:
Provide, maintain and support our Services, including
to provide updates, support and training related to the Services;
to process transactions and payments through the Services;
Manage our business and for internal operational purposes, including
analyzing the performance of our Services;
workforce and service development;
creating and developing analytics for the benefit of our business and the business of our Restaurants;
research purposes, including the development of new products;
assessing the effectiveness of Services; and
improving our Services and Websites.
Personalize your experience, including
creating a Restaurant-specific profile based on your interactions across our various Guest-facing Services, including, but not limited to, when you make a payment at one of our Restaurants, complete a digital order or join one of our loyalty programs.
using transactional data and order histories to provide recommendations when using our Services or those of our Restaurants;
using information about your dining experience to personalize your experience at our Restaurants (including in relation to your future dining experiences); and
using analytics and profiling technology to personalize your online experience on our Website.
Advertise and market to you, including
sending you marketing communications, either directly or through a third party, in relation to our existing or new Services that we think might interest you;
displaying advertisements in our digital ordering services and mobile applications; and
Any communications sent to you pursuant to this section shall either be permitted under the applicable law or with your consent. Please see the “Your rights and choices” section of this Statement for more details on opting out of these communications and updating your preferences.
Communicate with you or provide information you have requested, including
providing notifications in relation to your purchases;
providing you with our newsletters, updates and other subscription materials;
sending you digital receipts; and
responding to feedback that you have provided in relation to our products or Services
For legal, compliance and security-related purposes, including to
comply with our legal obligations, including under anti-money laundering, know-your-customer or similar laws in any relevant jurisdiction;
secure and protect our network and systems;
identify and protect against fraud and other crimes;
establish, exercise or defend legal claims;
perform our contractual obligations; and
monitor and report compliance issues.
4. How we share personal information
APPI may share personal information as part of providing the Services and for the purposes described within this Statement. This includes:
with our Restaurants and our Restaurants Employees for the purposes of providing the Services to you, fulfilling your requests and for the other purposes described in this Statement. This may include personal details such as your name, contact information as well as information about your dining experience, including order details, dining preferences and special requests. In certain cases, this may include sharing that information with other Restaurants within that group as part of your future dining experiences;
with our third-party business partners (including our integration partners) in order to provide, maintain, improve and expand our Services;
with our subsidiary, or affiliate companies, agents (if any) for the purposes outlined above;
with third parties to provide, maintain and improve our Services, including service providers who access information about you to perform services on our behalf or on behalf of our Restaurants, such as hosting and information technology services, payment services, identity verification and fraud prevention services, marketing and advertising services, data analytics and personalization services and customer support services.
5. Retention of personal information
We retain personal information as long as reasonably necessary to provide the Services, carry out the purposes described in this Statement or as otherwise required in order to comply with our records retention periods (which reflect the applicable law). For example, we may retain information about users of our Services in order to comply with our legal and regulatory obligations or to protect our interests as part of providing the Services.
6. Cookies and other tracking technologies
A “cookie” is a small text file placed and saved in your browser when you access our Website. We use both session cookies (i.e., cookies that are stored only for a specific website visit) and persistent cookies (i.e., cookies that are stored beyond a specific website visit) to provide the Services and for the purposes described in this Statement. These cookies may be set by us (first-party cookies) or set by third parties that collect information on our behalf (third-party cookies), such as Google Analytics.
There are other tracking technologies, such as web beacons/GIFs, pixels, page tags, embedded scripts, that consist of small transparent image files or other web programming code that record how you interact with websites, mobile applications and services. They are often used in conjunction with web browser cookies or other identifiers associated with your device.
As part of using the Services, we use these technologies as well as similar technologies within our Services and across our Websites. Examples include:
to provide our Services (e.g., authentication within the check-out process);
to uniquely identify you and/or your device;
to store your preferences as part of providing the Services;
for personalization and targeted advertising purposes (including across your devices and applications);
for security and fraud-prevention purposes;
to analyze and monitor the performance of our Services;
to improve and develop new Services; and
to understand your use of the Services over time.
There are ways to control and/or reject the setting of cookies and similar technologies within your browser settings. As each browser is different, please consult the “help” menu within your browser. Please be aware that depending on the Services being used, restricting cookies may prevent you from accessing and using all or part of the Services.
7. Your rights and choices
Managing your information
We want to ensure that you have the necessary tools at your disposal to manage your personal information. We rely on you to ensure that your information is accurate, complete and up to date and ask that you notify us of any changes to your personal information. Your ability to update and manage your personal information will differ depending on your relationship with APPI and what Services you use. For example,
As a Guest, depending on the Services you use, you may be able to access, change and update your information through an account created as part of the Services (e.g., a Digital Ordering Account). If you are a Guest and would like to have your account deleted or have other questions about your Digital Ordering Account, please contact [email protected].
In other instances, if applicable, see the instructions provided as part of the Services or contact us as described in the “How to contact us” section of this Statement. We may need to verify your identity before changing or correcting your information. In certain instances, we may not be able to make the correction or accommodate the request due to legal, contractual or technical restrictions.
As part of providing the Services, APPI (whether directly or through a third party), may send you:
Marketing communications: Depending on the nature of our relationship and the Services being used, we may send you marketing and other promotional communications for new or existing Services that we think you might be interested in. These marketing communications may include marketing text messages if you have opted in to receiving them. You can opt out of or unsubscribe from any marketing communications by following the instructions in those messages, by changing your communications preferences within your account or through your device. You can also opt out by contacting us at [email protected]. Opting out of one communication will not necessarily opt you out of all marketing communications. Please note that you may still receive certain non-marketing communications after opting out. These messages may include transaction-specific communications, messages as part of a loyalty program or account-specific communications.
In certain cases, our Restaurants may also send you marketing and promotional communications as part of the Services, including when you visit a Restaurant or join a loyalty program. In these instances, please follow the instructions within those messages to opt out or reach out to the Restaurant directly.
Other communications: As part of your interaction with our Services, you may receive various non-marketing communications from APPI that may be sent via email or text message. These include:
sending you digital receipts or other messages in relation to Services you engage with;
notifications sent by Restaurants and/or third-party service providers as part of our Services, such as order status and delivery or pick up notifications
responding to feedback that you have provided in relation to the Services of APPI or one of our Restaurants;
account or program-specific messages as part of your use of the Services (e.g., loyalty accounts with our Restaurants or by setting up a Digital Ordering Account); or
messages associated with contests, competitions or promotions that you have elected to participate in.
We implement appropriate administrative, physical and technical security measures to reasonably protect your personal information against unauthorized access, disclosure, damage or loss. However, even though we have taken measures to protect your personal information, we cannot guarantee that the collection, transmission and storage of personal information will always be completely secure.
9. Links to other websites
This Privacy Statement only applies to information collected when visiting our Websites or otherwise using our Services. While visiting our Websites or using the Services, you may be directed through links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices and policies of these third parties. As a result, we encourage you to review the privacy policies of these third-party websites as their practices may differ from ours.
Our Services are not targeted or directed at children under the age of 13, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided personal information to us, we encourage the child’s parent or guardian to contact us as described in the “How to Contact Us” section of this Statement to request that we remove the information from our systems. If we learn that any personal information we collected has been provided by a child under the age of 13, we will promptly delete that personal information.
11. How to contact us
If you have questions or concerns about our Privacy Statement, our practices or our compliance with applicable privacy laws, you can reach us at:
By email: [email protected]
By post: Attn: Anthony’s Pizza & Pasta International, Inc., 300 Josephinse St. #250, Denver CO.
By phone: (720) 932 1800
12. Changes to this Privacy Statement
From time to time, we may update, change, modify or amend this Privacy Statement in order to comply with the applicable law or our changing business practices. Unless we are required by the applicable law to provide a prescribed form of notice and/or obtain consent, updated versions of this Statement may be posted on this website with additional communication. Please check this website and this Privacy Statement regularly for updates.